Never sacrificing accuracy, Communications Officers need to be aware of the speed in which they can gather the proper information and send it to the responding personnel. Speed can be improved by answering the call in 2 or fewer rings. Speed can be improved by the correct greeting stated very clearly.
Gaining Speed
Speed can be gained by attentive listening, improved typing and a better understanding of the questions to ask during each emergency call. From the time the call rings at the Center until the time that a response unit is dispatched is the most critical time of emergency response. Our ability to deliver accurate location and nature information in the shortest amount of time must be our focus.