Q: Why does the 911 operator ask so many questions? If I call with an emergency time is crucial. Isn\'t the operator wasting time by asking for so much information?
A: 911 operators are trained to ask specific questions to determine the most appropriate response by public safety officers. Normally your call is taken by a Call-taker who enters the information you give them into a computer system. Your call information is then automatically routed to the appropriate dispatcher who often times dispatches help to you before you ever hang-up with the Call-taker.
When you dial 911 from a traditional telephone, one that is wired into a house or other building, the location from which you are calling is displayed on a computer screen in front of the 911 operator. ...
