Hendricks County Communications Center

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Communications Center

F.A.Q.

Q: What if I'm not sure whether my situation is an emergency or not?

A: We realize that most citizens do not have public safety training. Any time you think you need emergency assistance, or if you're not sure, call us. We are trained to determine the severity of situations and send appropriate help.

F.A.Q.

How do I use 911?: When you call 911 you should try to:...
What types of incidents should be reported to 911?: Any incident that threatens health, life, or property should be reported to 911. ...
What types of things should not be reported to 911?: We encourage citizens to find alternative solutions to problems such as a cat in the tree, keys locked in a car, or power outages. ...
What if I'm not sure whether my situation is an emergency or not?: We realize that most citizens do not have public safety training. ...
Why does the 911 operator ask so many questions? If I call with an emergency time is crucial. Isn't the operator wasting time by asking for so much information?: 911 operators are trained to ask specific questions to determine the most appropriate response by public safety officers. ...
What if something happens to me and I can't speak? How can 911 help me?: When you dial 911 from a traditional telephone, one that is wired into a house or other building, the location from which you are calling is displayed on a computer screen in front of the 911 operator. ...
I have a hearing impairment and cannot communicate over a regular telephone line. What should I do if I need help in an emergency?: Every 911 at Plainfield has been trained on the proper use of a TDD/TTY. ...
Can I call 911 from my cellular or PCS phone?: Yes, although wireless calls present special problems for 911 centers and callers. ...
If I need assistance, but it's not an emergency, what number do I call?: If you need assistance, but it is not of an emergency nature, please call our seven digit number at 317-839-8700. ...
Why am I charged a 911 subscriber fee on my telephone bill?: 911 subscriber fees support the operation of your 911 system equipment. Without the 911 subscriber fee, we could not continue to provide 911 service.

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