If you accidentally dial 911 or hear the dispatcher answer “911, Where is your Emergency”, please don’t hang up. All you need to do is explain that you have dialed the wrong number. The dispatcher will confirm this with you by asking a few questions, to ensure you are safe and that there is no problem. If you do hang up without speaking to the Dispatcher, you will have company stopping in. It is the policy of this department to send police officers when a 911 caller hangs up.
About the Department
The Dispatch center receives emergency, non-emergency calls, 911 calls, calls for services, reports and information. The dispatchers handling the emergency calls and dispatching the emergency response services are well trained, qualified and dedicated professionals. Dispatchers must attend and successfully complete a 40-hour Public Safety Dispatcher Course at the Indiana Law Enforcement Academy. All Dispatchers are CPR certified, and are certified as Emergency Medical Dispatchers, which qualifies them to provide pre-arrival instructions to the sick and injured. All are certified to operate the computer for BMV files and National Crime Information Center wanted files. Mandatory ride-along is included in the ongoing training for the dispatcher. They must ride along with the police officers and fire/EMS.
About 911
Hendricks County employs the enhanced 911 system which displays on a computer screen, the wireline caller's telephone number, address of the telephone and other useful information as provided.
Also displayed is the appropriate police, fire, and ambulance responders for the address. Coin phones will provide access to the 911 system free of charge. No coin needed.
